Rozare Documentation

Rozare is a modern, AI-powered marketplace where shoppers can discover products and sellers can manage stores through the dashboard, AI chat, and WhatsApp. Instead of jumping between tools for supported tasks, you can talk to the Rozare AI in plain language and let it help.

How Rozare is Different

Traditional e-commerce makes you browse, filter, compare, fill checkout forms, and manage inventory through dozens of screens. On Rozare, you just say what you want:

The same AI works on the web, on the mobile app, and on WhatsApp. Your conversation history syncs across them all.

The Rozare AI is your personal shopping companion. It is not a scripted bot — it has real, secure access to the marketplace and can execute actions on your behalf: search products, manage your cart, apply coupons, place orders, and track deliveries.

What the AI can do for shoppers

• Smart product search — Understands natural language and slang. Say "something cosy for winter" or "chapal" and it finds matching items.
• Style & outfit advice — Personalized fashion recommendations, color suggestions, and outfit pairings.
• Cart management — "Add this to my cart", "Remove the shoes", "Increase quantity to 3".
• Assisted ordering — Review your items, address and payment choice in chat, then complete any required secure payment approval.
• Order tracking — "Where is my order?", "Show my last 5 orders", "Cancel order ORD-1234".
• Coupon discovery — Finds active coupons and validates them automatically against your cart.
• Wishlist — "Save this for later" or "Show my wishlist" through chat.
• Personalized recommendations — Uses your past orders and browsing to suggest things you'll love.

How to access the AI

Creating an account

Setting up your profile

• Username — How you appear on the platform.
• Default shipping address — Saved once, auto-filled at every checkout.
• Currency preference — Choose USD, EUR, PKR, or GBP — prices convert automatically.
• Saved addresses — Add multiple addresses (home, office, family) for fast checkout.

Browsing without an account

Guests can browse products, search the catalog, view stores, and chat with the Rozare AI for product discovery and style advice. To save a wishlist, place orders, or get personalized recommendations, you'll need to sign in. Your guest cart automatically syncs to your account when you log in.

Finding products

• AI search — Ask the AI: "Show me wireless earbuds under $30" or "Find a birthday gift for my sister".
• Category filters — On the home page, use the category checkboxes (Electronics, Fashion, Home & Kitchen, etc.) plus the "Other" group for custom categories.
• Shopping location — On your first marketplace visit, choose your detected country, another country, or Global. Country shopping shows stores targeting that country and matching local areas. Global shopping includes Global stores, platform-owned products, and country-wide stores serving your detected country (or a real saved-address country if detection is unavailable). If no country can be identified, only the Global catalog is shown. Change your selection any time in Filters. Your currency and delivery address stay separate.
• Store pages — Visit /stores to browse stores available in your selected shopping location. Each store page has its own search bar and category filter.
• Direct search — The search bar at the top of the products grid filters by name, brand, description, and tags.

Placing an order

Through the AI (recommended)

Through the website or app

Order tracking

• Via AI — "Where is my last order?" or "Show all my orders".
• Via website — Open Track Order or My Orders.
• Statuses — Pending → Confirmed → Processing → Shipped → Delivered.

Cart

• Add to cart from the product card, the product detail page, or the chatbot.
• Increase or decrease quantity directly from the cart, the product card, or the product detail page.
• Guests can build a cart locally; signing in syncs it to your account automatically.
• Cart respects per-product stock limits. You'll be notified if a product runs out before checkout.
• Add each required colour, size or other option combination as its own cart line. Use Add another variant for a different combination, or Edit variant to change an existing line. If an edit matches a variant already in the cart, its quantities are merged rather than duplicated.

Wishlist

• Tap the heart icon on any product to save it to your wishlist.
• Open your wishlist from the user dashboard or via "Show my wishlist" in chat.
• Move items from wishlist to cart in one tap.

Anyone can start selling on Rozare with a 15-day free trial for core selling features and eligible Elite tools. After that, sellers choose Starter or Elite to keep the store active, with a free intro period on the selected plan.

How to sign up as a seller

What you get as a seller

Requirements

• A valid email address.
• An active store (created during signup) — required before listing products.
• No subscription charge during the free trial. Online-order processing deductions still apply.
• Optional: Apply for verification once your store is live.

The seller dashboard is your command center. Open it at /seller-dashboard/store-overview after logging in as a seller. You can manage the store manually from the dashboard or ask the AI to handle supported tasks for you.

Dashboard tabs

Ads - Elite sellers can request Rozare-run TikTok ads for their store and featured products, with admin approval for every start, stop, or product change.

• Overview — Live revenue, orders, products, store views, trust count, low-stock alerts and pending order badges.
• Products — Add, edit, delete, and bulk-update products. Includes bulk discount and bulk price tools.
• Orders — Every order containing your products. Update status, view full order detail, contact the customer.
• Payments — Manage payout details, available online funds, holds and withdrawal requests. View historical revenue in Analytics.
• Coupons — Create, toggle, edit, and delete discount coupons.
• Analytics — Revenue charts, order trends, top products, status pie chart, growth metrics with period comparison.
• Store Settings — Update store name, description, logo, banner, payment options, return & warranty policy, social links.
• Shipping — Configure shipping methods and per-method costs & delivery times.
• Tax — View applied platform tax (set platform-wide, applied at checkout).
• WhatsApp — Connect and verify your WhatsApp number, choose which notifications to receive.
• Subdomain — Claim and manage your custom store subdomain.
• Subscription — View your trial status, plan, billing history, and upgrade/downgrade.
• Notifications — Notification settings and full notification history.
• Profile — Manage your personal seller profile and security settings.

Multi-seller orders

Adding and editing products is designed to be fast — and the AI can do most of it for you.

Adding a product

AI helpers in the product form

Bulk operations

• Bulk discount — Apply a percentage or fixed discount across selected products in one action.
• Bulk price update — Raise or lower prices on selected products by a fixed amount.
• Both work via the dashboard UI or by chatting with the AI ("apply 20% discount to all my electronics").

Featured products

Highlight your best products on the marketplace. Starter sellers can feature up to 6 products; Elite sellers up to 12.

The Rozare AI doubles as your business advisor. It has secure access to your store data and can take real actions on your behalf.

What the AI can do for sellers

• Product management — "Add a product called Summer Dress, $49.99, category Dresses, 30 in stock".
• Smart description generator — Rewrites raw descriptions into polished marketing copy (Elite plan; included for everyone during the 15-day trial).
• Bulk operations — "Apply 20% off to all my electronics" or "Raise shoe prices by $5".
• On-demand analytics — "What was my revenue this month?", "Top 5 selling products", "How am I doing vs last month?".
• Order management — "Show pending orders", "Mark ORD-1234 as shipped", "Cancel ORD-1235".
• Coupon creation — "Create SAVE15 — 15% off, expires in 30 days, max 100 uses".
• Payments knowledge — Explains seller withdrawals, COD handling, withdrawable balance, and where to request withdrawals.
• Growth strategies — Personalized recommendations based on your real sales data.
• Stock alerts — Proactively warns you about low or out-of-stock products.
• Store updates — "Update my store description" or "Change my return policy".

Dual mode: seller + buyer

Sellers can also shop on Rozare. The AI intelligently detects which mode you're in:

AI usage limits

• Guests — 5 messages per day.
• Buyers — 20 messages per day.
• Sellers — Unlimited seller AI chat on free trial, Starter, and Elite.

Rozare brings key store workflows to WhatsApp. Add products, manage orders, ask for analytics, and get instant new-order notifications without opening a browser.

For sellers

• New-order notifications — Instant WhatsApp message every time a customer places an order on one of your products.
• Supported AI store management — Chat with the Rozare AI on WhatsApp to add, edit, or remove products, update stock, mark orders shipped, run discounts, and more where supported by your role and store settings.
• Analytics on the go — "How many orders today?" or "What's my best seller this week?" — get answers in seconds on WhatsApp.
• Order confirmation automation — Customers can confirm Cash-on-Delivery orders right from WhatsApp.

For shoppers

• Get order status updates on WhatsApp.
• Search products, get recommendations, and place orders by chatting with Rozare on WhatsApp.

Setting up WhatsApp

Every new seller gets a 15-day free trial with core Starter access, eligible Elite growth tools, up to 15 product listings, and no credit-card requirement. After the trial, choose Rozare Starter or Rozare Elite. Each account can receive only one introductory period, and only when it has not used that period before.

Manage your subscription

• Open Seller Dashboard → Subscription.
• Upgrade Starter → Elite anytime — instant access.
• Immediate upgrades and Meta add-on changes may create a prorated Safepay billing difference.
• Downgrade Elite → Starter — takes effect at the end of your billing cycle.
• Cancel anytime — your store stays active until the end of your paid period.
• A scheduled cancellation can be undone before the subscription ends.
• A locked FIRST100 rate remains during plan changes but is permanently forfeited when the subscription ends.

Choose a payment method

Pay for one checkout with Safepay card, eligible PKR Raast, a sufficient same-currency Rozare Wallet balance, or COD when every seller allows it. Raast requires a supported Pakistani banking or wallet app. Seller subscriptions and separate card setup remain card-only.

Save or reuse a card

Choose Use a new card and enter card details in Safepay’s secure fields. Save this card to Rozare is optional. After a successful, verified purchase, a card saved this way appears in Saved Cards or Payment Methods and normally becomes the checkout default. A later manual default choice is preserved. Reusing a card still requires your approval and may require bank verification. Existing cards saved only to Safepay’s separate shopper service are not imported.

Wallet and order currency

USD, PKR, EUR and GBP balances are separate. Add funds through an available Safepay method, or use an existing balance in the exact checkout currency. A buyer Wallet credit is for spending on Rozare, not an automatic bank payout. Review the final total, delivery, tax and discounts before confirming.

Checkout with AI

AI can help prepare supported purchases and review your address, items and payment choice. Complete any required online payment in the secure payment flow. Do not send card numbers, CVV, passwords or OTPs in chat. An AI message or a closed payment window is not proof that the payment succeeded.

Pending or interrupted payment

Check the same attempt from Rozare before paying again. Use Resume only when offered. A verified successful purchase shows its order confirmation; a pending result remains unresolved until checked. Submitting a payment again is not the way to refresh its status.

Sellers can allow COD or choose online-only payments in Store Settings. For earnings, deductions and withdrawals, see Seller Payments and Analytics.

Order amounts and the online deduction

New Safepay card, Raast and Wallet orders use Rozare’s combined processing fee + tax deduction of 6.2% plus PKR30 once per checkout, capped at the paid total. Sellers share it proportionally; it is not PKR30 per seller or product. Other currencies use saved checkout rates. Each seller’s Order Details shows gross amount, deduction and net amount. COD is excluded from this online deduction.

Payments: current funds

Use Payments for available net online funds, pending funds, holds and withdrawal history. Funds release after delivery, the saved return deadline and resolution of any applicable hold. A timely unresolved return retains its affected funds. COD revenue is collected directly by the seller, not withdrawn through Rozare. Changing store currency does not convert existing earned balances.

Analytics: historical revenue

All-time revenue appears above the date filter and is independent of it. Selected-period revenue below the filter uses orders placed in the displayed UTC calendar-day range. Total Online Earnings reports Safepay and Wallet revenue before processing fees and withdrawals, with applicable refunds and reversals excluded. Delivered COD Revenue, Total Delivered Revenue and Estimated Revenue are reports, not additional cash balances. Estimated revenue includes delivered and pending order revenue and is not guaranteed.

Request a withdrawal

Save a payout account accepting the balance currency. Minimum requests are USD5, PKR2,000, EUR5 or GBP5. No balance conversion is offered. A request reserves available funds once; pending means awaiting admin review, and processing means the transfer workflow has started. Admin records the manual transfer and evidence before a payout is shown as paid. A rejected or uncertain transfer is handled through its recorded status, not a second withdrawal request. The online processing deduction is not charged again on withdrawal.

Payment review, reversals and deficits

A verified external payment risk can hold affected funds or withdrawals. Admin reviews the final provider decision with evidence; no automatic win or loss is assumed. A favourable result releases its hold, subject to other holds. A confirmed loss or verified refund reduces affected earnings without counting the same loss twice. If those funds were already withdrawn, a balance deficit can remain and future eligible earnings cover it first. Product return deadlines do not prevent a separate bank dispute.

Shipping methods

Each seller configures their own shipping methods. Common options:

• Free shipping — No shipping charge; use the seller’s displayed delivery estimate.
• Standard shipping — Cost and delivery days are set by each seller.
• Express shipping — Available only where offered; review its cost and estimated delivery days.

For sellers

For buyers

At checkout you'll see every shipping method offered by the sellers in your cart, with cost and ETA. Pick one per seller and continue.

Read the Shipping and Delivery Policy for delivery areas, estimates and delay support.

Order lifecycle

Track each seller’s items in My Orders. Supported updates appear through your enabled notification channels; the recorded order status is the reference for progress.

Cancel or return?

Cancel eligible unshipped seller portions from Order Details without seller approval. Wallet and Raast cancellations refund fully to Wallet. Card cancellations offer a full Wallet refund or an original-card refund less the displayed deduction. Once delivered, the purchased return policy and deadline apply instead.

Request and review

For a delivered eligible item, choose Request Return, select the purchased quantities, give a reason and attach 1 to 6 photos. This applies to both money refunds and replacements. The seller reviews the request and provides an approval or a rejection reason before you dispatch it. Follow only the approved pickup or return instructions.

Complete the approved resolution

Track collection, transit, seller receipt and inspection in the case. The seller completes the approved resolution rather than rejecting an already approved return at receipt. If a problem arises after approval, contact support. For replacement, the seller records shipment details and you confirm receipt after delivery; no second checkout or additional money refund is created.

Wallet refund and funding

Approved post-delivery money refunds go to Rozare Wallet in the saved order currency, using original paid amounts and remaining allocations. Standard product-return refunds have no buyer processing deduction. Safepay and Wallet returns use original held order funds; COD returns need verified seller funding. An on-time unresolved return keeps its affected online funds held. Request approval is not refund completion.

The policy saved with each purchased item sets its return eligibility and deadline. Contact support if you disagree with a decision or cannot access an eligible action.

Check the purchased warranty

Warranty applies only if it was included in the item policy saved with the purchase. Its period starts at delivery of that seller’s items. A later listing change, replacement or appeal does not restart the warranty clock.

Submit and review a claim

Choose Claim Warranty on the eligible delivered product, select the affected quantity, explain the issue and upload 1 to 6 photos before the saved deadline. Sellers review claims under Orders → Warranty. Before approval, the seller declares a Wallet refund or replacement; a rejection must include a reason visible to the buyer.

Refund or replacement

Follow the approved collection and inspection steps. A warranty claim alone does not hold seller earnings or create a separate payment balance. The seller funds an approved Wallet refund through eligible earnings or verified Safepay payment, using the original paid purchase and remaining refundable allocation. For replacement, the seller ships the item and the buyer confirms receipt. These resolutions do not produce duplicate benefits.

Appeal the original claim

An originally on-time rejected claim can be appealed even if its warranty expires during review. Use Appeal on the original case with an explanation and photos. This does not permit an unrelated new claim after expiry. Contact support if you disagree with a decision or cannot access the appropriate action.

For shoppers

• Ask the AI: "Are there coupons available right now?"
• Apply a coupon at checkout, or say "Apply coupon SAVE20".
• The AI auto-validates expiry, min order amount, and per-user usage limits.

For sellers

Create coupons in the Coupons tab or by chatting:

Coupon options: percent or fixed discount, min order amount, max discount cap, expiry date, max total uses, and per-user limits. Coupons are scoped to your store only.

How Rozare keeps you safe

• Store verification — Stores can apply for verification. Verified stores get a trusted badge.
• Trust counts — Customers can endorse stores, and the count is shown publicly.
• Store reviews — Buyers can rate and review a store only after that store's portion of their order is delivered. In multi-seller orders, each store unlocks separately.
• Complaint system — File a complaint and the Rozare team will help resolve it.
• Role-based security — Server-side checks make sure buyers cannot access seller tools and sellers cannot see other sellers' data.
• Data isolation — In multi-seller orders, each seller sees only their own portion.
• Encrypted communications — All traffic is HTTPS; authentication uses JWT tokens.

A verified badge builds buyer trust and improves visibility.

How to apply

Requirements

• Active store with at least a few products listed.
• Complete store profile (name, description, logo).
• Valid contact information.
• No outstanding policy violations on your account.

Sellers can claim their own custom subdomain like yourstore.rozare.com for a more professional storefront.

• Open Seller Dashboard → Subdomain.
• Pick an available name and claim it.
• Your store automatically becomes accessible at the new URL — no DNS work needed.
• Subdomains are linked to your subscription. They are disabled in development and preview environments.

Stay in the loop on every channel:

• In-app — Bell icon in the top navigation shows your unread count and a dropdown of recent activity.
• Push notifications — Mobile app push for new orders, status updates, and customer messages.
• WhatsApp — Order alerts, status updates, and confirmations delivered to your WhatsApp.
• Email — Branded order confirmations, account, and security emails (powered by Brevo).

Tune your preferences in Notification Settings — turn channels on or off per event type.

Rozare’s mobile app brings shopping, order tracking and seller tools to compatible iOS and Android devices. Use official download links where available.

Mobile features

• Browse products, place orders, and chat with the AI from your phone.
• Liquid-glass design with light and dark themes that match your system preference.
• Push notifications for orders, deliveries, and chat replies.
• Refresh supported screens to check the latest account and order information.
• Onboarding walkthrough on first launch.
• Voice search and voice mode in chat.
• Sellers get quick-action grids on the home screen, store trust controls, and bulk operations.

• Multi-currency — Pick USD, EUR, GBP, or PKR as your display currency from the navbar. Prices convert automatically across the site.
• Conversational AI in your language — The AI understands English, modern Roman Urdu, and common product slang.
• Local checkout — Prices are shown in your selected currency. Safepay checkout offers supported cards and Raast for eligible PKR payments.

Seller currency and store visibility

Review the currency-change quote in Seller Dashboard before confirming. It converts the quoted product prices, shipping charges and fixed coupon amounts together; percentage discounts and platform tax settings stay unchanged. A completed change starts the displayed 60-day waiting period. Existing orders and earned balances keep their saved currencies.

Store visibility controls discovery by Global, Country, State, City or Town. Choose an area you can serve. Changing visibility in Store Settings does not change the store address, currency or delivery commitments.

Common issues

• "I can't add a product" — Check that you have an active store, that your trial or subscription is active, and that all required fields are filled.
• "My order isn't showing up" — Refresh, check the Orders tab, or ask the AI: "Show my recent orders". Make sure you're logged in as the right user.
• "I can't submit an ads request" — Ads require Rozare Elite, at least one active featured product, and no other pending ads request. Meta ads also require the $4/month Meta add-on.
• "I can't add more tags" — Remove less useful tags, then try again. The manual form and AI tools may apply different safeguards.
• "WhatsApp didn't send the OTP" — Wait 60 seconds, then resend. Confirm your number includes the country code.
• "My description was changed by the AI" — Use the "Revert" button to restore your original text.

Contact support

Contact support with the order, return, warranty or payment reference. AI can help with supported tasks, but do not share passwords, full card numbers, CVV or OTPs in chat.